Parting
Ways Peacefully.
At Supreme Ideas Agency, we believe in mutual respect. This policy ensures that both your investment and our team's time are protected.
Last Updated: January 28, 2026
Contact: [email protected]
"We are humans, not robots. If there is an extreme extenuating circumstance, talk to us. We’re 'Chaotic Good,' and we’ll always try to find a fair solution."
1. The General Rule & Project Deposits
We don't do "gotchas." Once work begins—meaning we've allocated brainpower and time—the labor costs are non-refundable.
The Seed (Deposit)
The initial upfront deposit is non-refundable. It covers discovery, research, and opportunity costs.
Milestone Payments
Once a milestone is reached and paid for, those funds are non-refundable.
3. On-Demand Partnerships
Our subscription model is built on availability and integration.
- Cancel Anytime: Cancellation stops the next billing cycle.
- No Pro-Rated Refunds: We don't refund "unused days" mid-month.
- No Roll-Over: Capacity doesn't roll over. We proactively suggest tasks to ensure you get your money's worth.
4. AI & Tech / 5. The 60-Day Hug
Setup fees for technical architecture are non-refundable once started. For web builds, we fix bugs for 60 days post-launch.
Once the 60-day window closes, build-related refunds are no longer issued as you become the captain of your ship.
7. Our Right to Cancel
We reserve the right to part ways if the relationship becomes disrespectful, communication ceases for 30+ days, or unethical work is requested.
The "Bad Vibe" Clause8. Human Exceptions
If there is a true emergency, talk to us. We prioritize fair, human outcomes over rigid legal scripts whenever possible.
Need To Talk?
If you have questions about an invoice or need to pause your partnership, reach out:
