Capacity is kinda like how much work we can actually handle without sacrificing quality. It's not about 'hours' because that's a dumb idea—some design tasks take 20 mins, some code takes 5 hours. We manage a running queue. The higher your tier, the more high-complexity projects we can run concurrently and the quicker we move through the queue. Think 'Core' is great for maintenance and small assets. 'Growth' can handle a dedicated landing page build and content. It’s all about getting the right things done, beautifully, not just burning a clock.

For quick-fire tasks (like a social graphic or a website text tweak), usually 48 hours or less. For big stuff—a new landing page, a pillar article, a technical SEO audit—it depends on the scope, obviously. We always give you a clear deadline on the project board before we start, and we rarely miss those. If you're on the 'Scale' plan, you get the highest priority, so things move faster across the board.

Yep. This isn't a 12-month contract. We're month-to-month. If your budget tightens up or you're heading into a quiet season, you can pause your partnership and restart when you need us again. We just ask for 14 days notice so we can wrap up any active projects beautifully and not just drop them in the middle of a thought.

They're our team! We don't use platforms to find random freelancers for your stuff—no, really, I tried this and it sucked. Every designer, developer, and writer is an in-house specialist dedicated to Supreme Ideas. They're all masters of their craft who genuinely love this stuff. The best part? They get to know your brand intimately, so you stop having to onboard new people every three weeks. It’s the opposite of outsourcing.

If you hate it, we fix it. Simple. We don't put a hard cap on revisions because that's just corporate bullshit. However, we're not running in circles. We aim for perfection on the first or second round. The key is the briefing process—if we nail that upfront, revisions are minimal. We keep working until you're genuinely happy, provided the feedback stays within the original scope. If you change the entire vision halfway through? That counts as a new request, obviously.

This is a retainer for our availability, so you're securing a dedicated slice of our team's time. We don't 'roll over' capacity into the next month, as that would just break our scheduling system (and cause a huge backlog—a dumb idea). BUT, if we see your queue is light, we are proactive. We'll suggest high-value, easy-win tasks, like minor conversion rate optimisations or technical cleanups. We want you to get full value, always.